The core value and typical reason for hosting services is uptime & unified access to your applications and information. We have achieved 100% uptime for hosted software, platform, and infrastructure over the last 5 years and our average is very close to that since we began hosting in 2002. Issues are so rare our clients often forget what we do for them. Support is an extension to these core values, and critical to ensuring users are able to work without hinderance. This role can be confusing, so it is important to understand how our teams will work together.
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